We are very pleased about your interest in the online offerings of the City of Celle. As a visitor to our website, you will find all necessary information in this privacy statement about how, to what extent, and for what purpose we or third parties collect and use your data. The collection and use of your data are carried out strictly in accordance with the provisions of the Datenschutz-Grundverordnung (General Data Protection Regulation – GDPR) and the Telemediengesetz (Telemedia Act – TMG). We are particularly committed to the confidentiality of your personal data and therefore work strictly within the limits set by legal requirements. We ensure high security for particularly confidential data, such as in payment transactions or regarding your enquiries to us, through the use of SSL encryption. However, we do not wish to miss the opportunity to point out the general risks of internet use, over which we have no control. Particularly in email communication, your data is not secure without additional precautions and can possibly be intercepted by third parties.
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The privacy policy of the City of Celle is based on the terminology used by the European legislator when adopting the General Data Protection Regulation (GDPR). Our privacy policy is intended to be easy to read and understand for visitors. To ensure this, we would like to explain the terminology used in advance.
In this privacy policy, we use, among others, the following terms:
a) personal data
Personal data refers to all information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.b) data subject
Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for processing.c) processing
Processing is any operation or set of operations which is performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.d) restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in future.e) Profiling
Profiling is any form of automated processing of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.f) pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.g) controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.h) processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.i) recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.j) third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.k) consent
Consent refers to any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, through a statement or a clear affirmative action, signifies agreement to the processing of personal data relating to him or her. -
City of Celle
represented by:Mr Dr Jörg Nigge
Mayor
Am Französischen Garten 1
29221 CellePhone: +49 5141 12 0
Fax: +49 5141 12 1199
Email: stadt@celle.de
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The data protection officer for the city of Celle is provided by an external IT service provider. For this purpose, we have set up a separate email inbox. Emails received there are automatically forwarded to the responsible data protection officer. Letters received by us are also forwarded to him unopened.
The contact details of the data protection officer are:
Official Data Protection Officer of the City of Celle
Am Französischen Garten 1
29221 CelleEmail: datenschutzbeauftragter@celle.de
Any affected person can contact the data protection officer directly at any time with all questions and suggestions regarding data protection.
External IT service provider:
Zweckverband KDO
Data Protection Officer of the City of Celle
Am Patentbusch 2
26215 Oldenburg -
Our website uses SSL encryption. The use of encryption is easy to recognise: In the display in your browser's address bar, you can see https://. Data encrypted via SSL cannot be read by third parties. Only transmit your confidential information when the SSL encryption is activated, and contact us if in doubt.
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We are committed to complying with all data protection regulations when handling the data of website visitors. We only process data to the extent necessary and permissible under data protection law, such as enabling the visit to the website, fulfilling a contract to which you are a party, or if you consent to data processing.
- When using the website for informational purposes only, that is, if you do not otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and ensure its stability and security (the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):
- IP address
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the request (specific page)
- Access status/HTTP status code
- Amount of data transferred each time
- Website from which the request comes
- Browser
- Operating system and its interface
- Language and version of the browser software.
The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.
- The legal basis for the temporary storage of the data and the log files is Art. 6 para. 1 lit. f GDPR.
- The data is deleted as soon as it is no longer necessary for the purposes for which it was collected. In the case of data collection for the provision of the website, this is the case when the respective session is ended. In the case of storage of data in log files, this is the case after seven days at the latest. Further storage is possible. In this case, the users' IP addresses are deleted or anonymised so that the calling client can no longer be assigned.
When using this general data and information, the city of Celle does not draw any conclusions about the person concerned. Rather, this information is needed to
- deliver the content of our website correctly,
- optimise the content of our website and the advertising for it,
- ensure the long-term functionality of our information technology systems and the technology of our website, and
- provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.
- When using the website for informational purposes only, that is, if you do not otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and ensure its stability and security (the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):
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- In addition to the previously mentioned data, cookies are stored on your computer when you use our website. Cookies are small text files stored on your hard drive allocated to the browser you are using and through which certain information flows to the party setting the cookie (here, us), such as entered search terms, frequency of page views, utilisation of website information, and website navigation. Cookies cannot execute programs or transmit viruses to your computer. They serve to make our internet offering more user-friendly and effective overall.
- Use of cookies:
- This website uses the following types of cookies, the scope and functionality of which are explained below:
- Transient cookies are automatically deleted when you close the browser. These include session cookies in particular. They store a so-called session ID, which allows various requests from your browser to be assigned to the common session. This allows your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.
- Persistent cookies are automatically deleted after a predetermined period, which can differ depending on the cookie. You can delete the cookies in your browser's security settings at any time.
- You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third-party cookies or all cookies. We would like to point out that you may not be able to use all the functions of this website.
- The legal basis for the processing of personal data using cookies is Art. 6 para. 1 lit. f GDPR.
- Duration of storage, objection, and removal possibility
Cookies are stored on the user's computer and transmitted from it to our site. Therefore, as a user, you also have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies for our website are disabled, it may no longer be possible to use all the functions of the website to their full extent. - For further information on the cookies used on our website, please refer to the cookie settings when you visit our website. There you will also find information on which cookies are set for what reasons and to which third parties any data from the cookies is transferred.
Notes on avoiding cookies in common browsers
You have the ability to delete cookies, allow only selected cookies, or completely deactivate cookies at any time through the settings of your browser. For further information, visit the support pages of the respective providers:
Here are updated links to the official support pages and helpful guides of the browser providers in German to delete, manage, or block cookies:
Chrome (Google)
- Official support page:
https://support.google.com/chrome/answer/95647?hl=de&co=GENIE.Platform%3DDesktop
This page describes how to delete, allow, and manage cookies in Chrome.
Safari (Apple)
- For Safari on the iPhone/iPad:
https://support.apple.com/de-de/105082
Guide for deleting history, cache, and cookies in Safari on mobile devices. - For Safari on the Mac (Apple Community/Guide):
https://communities.apple.com/de/docs/DOC-250007072
Official community guide for deleting website data in Safari on Mac.
Firefox (Mozilla)
- Official support page:
https://support.mozilla.org/de/kb/cookies-und-website-daten-in-firefox-loschen
German guide from Mozilla on deleting and managing cookies in Firefox.
Microsoft Edge (Microsoft)
- Official support page:
https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-l%C3%B6schen-63947406-40ac-c3b8-57b9-2a946a29ae09
This page explains deleting and managing cookies in Edge, directly from Microsoft.
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When users contact the city of Celle via the contact form, telephone or email for the purpose of answering their inquiries, personal data such as name, email address, and the content of the inquiry are stored to process and respond to the request. The provision of this data by the user is expressly voluntary. The data collected through a contact form can be seen from the contact form itself. Processing is carried out according to Art. 6 Para. 1 lit. b GDPR to perform the services you requested or based on our legitimate interest in efficiently answering inquiries (Art. 6 Para. 1 lit. f GDPR).
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The personal data of the data subject shall be deleted or blocked as soon as the purpose of storage ceases to apply. Further storage may be carried out if this is provided for by the European or national legislature in regulations, laws, or other provisions under Union law to which the controller is subject. A blocking or deletion of the data will also occur if a storage period prescribed by the aforementioned norms expires unless there is a necessity for further storage of the data for the conclusion or fulfilment of a contract.
Disclosure to third parties will not occur without explicit consent. The transmission is encrypted (HTTPS/SSL) to ensure data security.
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You can request information about the data we have stored about you at any time without having to provide any reasons. You can also request at any time that we block, correct, or delete the data we have collected about you, and object to the anonymised or pseudonymised collection and storage of data for the purpose of optimising our website.
You can also withdraw your consent to data collection and use at any time without providing any reasons; the data processing remains lawful until the time of withdrawal.
According to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority (for example, the Data Protection Commissioner of Lower Saxony) if you believe that the processing of your personal data is unlawful.
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On the website of the city of Celle, users are given the opportunity to subscribe to newsletters from the city of Celle. The personal data transmitted to the data controller during the ordering of the newsletter is derived from the input mask used for this purpose. When registering to receive our newsletters, the data you provide will be used solely for this purpose. Subscribers may also be informed via email about circumstances relevant to the service or registration (for example, changes to the newsletter offering or technical conditions).
For effective registration, we require a valid email address. To verify that a registration is indeed made by the owner of an email address, we use the "double opt-in" procedure. For this, we log the ordering of the newsletter for a period of 30 minutes after entry, the sending of a confirmation email, and the receipt of the requested response. No further data is collected. The data is used exclusively for sending the newsletter and is not passed on to third parties.
You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time. Each newsletter contains a corresponding link to do so. Additionally, you can unsubscribe directly on this website at any time or communicate your wish to us via the contact option provided in this data protection notice.
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The city of Celle uses the consent management tool Cookiebot from Usercentrics A/S, Havnegade 39, 1058 Copenhagen, Denmark.
Purpose of processing: Cookiebot enables the city of Celle to obtain and manage the consent of website users for data processing. The service manages the cookie consents for all tools and services used on this website.
Categories of data processed: When using Cookiebot, the following data is processed:
- Browser information
- Date and time of access
- Device information
- The URL of the visited page
- Geographical location
- Page path of the website
- The user's consent status (as proof of consent)
Data processing agreement: Cookiebot is a data processor for the city of Celle according to Art. 28 GDPR.
Retention period: The consent status is stored in the user's browser for up to 12 months. The consent data (consent and revocation) is stored for three years, in accordance with the regular statutory limitation period under § 195 BGB.
Legal basis: The functionality of the tourist website of the city of Celle is not guaranteed without the described processing. The user has no option to object as long as the legal obligation exists to obtain the user's consent for certain data processing operations (Art. 7 Para. 1, 6 Para. 1 Sentence 1 lit. c) GDPR).
Your rights - Revoke cookie settings: You can revoke your given consent at any time with future effect.
Click here to manage and change your cookie settings at any time
The legality of the processing carried out on the basis of the consent up to the time of revocation remains unaffected.
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The city of Celle uses Matomo Cloud for statistical evaluation, analysis of usage behaviour, and visualisation of user interactions (heatmaps) on this website.
Service provider: InnoCraft Ltd., 7 Waterloo Quay PO625, 6140 Wellington, New Zealand
EU representative: ePrivacy Holding GmbH, Prof. Dr. Christoph Bauer, Burchardstraße 14, 20095 Hamburg, Germany
Email: eprivacy@matomo.orgPurpose of processing: Matomo Cloud enables us to analyse the usage behaviour on our website. We use the insights gained to optimise our web offering and make it more user-friendly. Additionally, we use heatmaps to visually represent aggregated mouse movements, clicks, and scroll behaviour on selected pages. This helps us identify which areas of the website are particularly relevant or where there are navigation issues.
Categories of processed data: When using our website, the following data is collected:
- IP address (anonymised - only 2 bytes)
- Date and time of access
- Pages accessed and duration of visit
- Referring page (referrer)
- Browser and operating system used
- Device type and screen resolution
- Geographical location (country level)
- Mouse movements, clicks, and scroll height (aggregated for heatmaps)
Note on heatmaps:
The data captured through heatmaps is displayed in an aggregated manner, so it is not possible to infer the behaviour of individual, identifiable persons. Keystrokes in form fields are not recorded. Areas with personal data (e.g. in the profile area) are automatically hidden by technical masking (“Data Masking”).
Order processing and data transfer: Data processing is carried out by InnoCraft Ltd. as a processor in accordance with Art. 28 GDPR. Although InnoCraft is based in New Zealand, all data is stored on servers within the European Union.
Data transfer to New Zealand is based on the adequacy decision 2013/65/EU of the European Commission in accordance with Art. 45 GDPR.
Order processing agreement (OPA): A corresponding OPA in accordance with Art. 28 GDPR is in place and can be inspected if necessary.
Legal basis: The legal basis for processing is your consent in accordance with Art. 6 Para. 1 lit. a GDPR in conjunction with § 25 Para. 1 TDDG. Consent is obtained via the consent management tool Cookiebot.
Storage duration: The raw data for heatmaps is automatically deleted after 3 months. General visitor logs (raw data) are automatically deleted after 180 days.
Revocation of consent: You can revoke your consent for Matomo at any time with effect for the future.
Click here to manage your cookie settings and disable Matomo.
Alternatively, you can object to the collection of data generated by Matomo by activating "Do Not Track" in your browser.
Cookies: Matomo sets the following cookies:
- _pk_id: Stores the visitor ID (13 months)
- _pk_ses: Stores the session information (30 minutes)
- _pk_hsr: Serves to assign interactions to a heatmap session (30 minutes)
Further information: Matomo privacy: https://matomo.org/privacy/
Matomo Tag Manager
The city of Celle uses the Matomo Tag Manager, a tag management system from InnoCraft Ltd., as an extension of Matomo web analytics.
Service provider: InnoCraft Ltd., 7 Waterloo Quay PO625, 6140 Wellington, New Zealand
Purpose of processing: The Matomo Tag Manager allows the triggering, control, and management of JavaScript and HTML tags on our website. It serves the efficient management of tracking and analysis services.
Categories of processed data: When accessing sub-services of our website, the following technical connection data is processed:
- IP address of the requesting system
- Date and time of the request
- Requested page
- Browser information
Important note: The Matomo Tag Manager itself does not set any cookies and does not collect personal data for its own purposes. It merely serves to manage other services (especially Matomo Analytics). These managed services are controlled by Cookiebot and require separate consents.
Legal basis: The legal basis for data processing by the Tag Manager is Art. 6 Para. 1 lit. f GDPR (legitimate interest). Our legitimate interest lies in the error-free functionality and efficient management of the website.
Consent: The use of the Matomo Tag Manager itself does not require separate consent.
Further information: Matomo Tag Manager FAQ: https://matomo.org/faq/tag-manager/
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1. YouTube
We have integrated YouTube components on some of our web pages. YouTube is an internet video portal that allows video publishers to post video clips for free and other users to view, rate, and comment on them also for free. YouTube allows the publication of all types of videos, which means that entire films and TV shows, as well as music videos, trailers, or user-created videos, can be accessed via the internet portal. The operating company of YouTube is Google LLC, D/B/A YouTube, 901 Cherry Ave., San Bruno, CA 94066, USA. Google LLC is a subsidiary of Alphabet Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA. Further information about YouTube can be obtained at https://about.youtube.
We prevent the unconscious and unwanted collection and transmission of data to the service provider through a 2-click solution. To start a desired video, it must first be activated by clicking on the corresponding button. Only through this activation will the collection of information and its transmission to the service provider be triggered.
In the course of this technical process, YouTube and Google gain knowledge about which specific subpage of our website is visited by the affected person. If the affected person is logged in to YouTube at the same time, YouTube recognises which specific subpage of our website the affected person is visiting when a subpage containing a YouTube video is accessed. This information is collected by YouTube and Google and assigned to the respective YouTube account of the affected person. YouTube and Google receive information via the YouTube component that the affected person has visited our website whenever the affected person is logged in to YouTube at the time of accessing our website; this happens regardless of whether the affected person clicks on a YouTube video or not. If the affected person does not want this information to be transmitted to YouTube and Google, they can prevent the transmission by logging out of their YouTube account before accessing our website.
The privacy policies published by YouTube, which can be accessed at https://policies.google.com/privacy?hl=de, provide information about the collection, processing, and use of personal data by YouTube and Google.
The use of YouTube on our website is in the interest of designing our offerings in a comfortable and user-friendly way. This processing of personal data can generally be based on a legitimate interest according to Art. 6 para. 1 lit. f) DSGVO – however, this applies solely to technically necessary processes, such as the display of content.
For the storage or reading of cookies and the use of personal data for analysis or marketing purposes, explicit consent is required (Art. 6 para. 1 lit. a) DSGVO and § 25 para. 1 TDDDG). Processing of personal data via social media buttons and embedded services occurs only after your explicit consent. Only after opting in will corresponding data be transmitted to the respective services.
The US company Google LLC (YouTube) is certified under the EU-US Data Privacy Framework. An adequacy decision in accordance with Art. 45 DSGVO is available, allowing the transfer of personal data to the USA, provided the company is on the current certificate list.
You can withdraw your consent at any time via the settings of the cookie/consent banner on this website.
2. Offers of Hubermedia GmbH
The routes, maps, and images are provided by Huber Media GmbH, Gaberlplatz 5, 93462 Lam, Germany, via the ep4 API. Further information about privacy can be found at: https://www.hubermedia.de/datenschutz
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Google Reviews (Star Widget)
This website uses the Star Widget to display Google reviews. Star Widget retrieves the review data from Google and temporarily stores it on German servers. No data from website visitors is transmitted to Star Widget or Google.More info: https://sterne-widget.de